Product Information Specialist

Country
USA
City
Gastonia
Section
Other
Level
Professionals
Contract type
Permanent

Your challenge

The Product Information Team provides critical telephone and website support to all brands and all products for our aftermarket customers and field sales force in USA/Canada.

  • Answer customer calls about products from 1-800 service line, timely, accurately without transfer
  • Be the product expert that our customers rely on
  • Document product issues in Customer Complaint Database
  • Notify appropriate Sales Reps with product concerns, sales opportunities, product solutions
  • Work with and develop relationships with our Sales Reps and internal departments
  • Organize and maintain safe work area
  • Perform other tasks as required including commercial fleet surveys

 

Schedule:

Hot Line Service hours are 8 am to 7:30 pm M-F and 9 am to 5:30 pm Sat. You will rotate one late day per week and one Saturday every 5th week with team.

Your profile

Education:

  • Associates Degree or higher 

Experience:

  • 2+ years’ experience working in a customer service or customer facing environment.

Required Skills:

  • Excellent written, oral communication and phone etiquette
  • Strong attention to details
  • Able to manage multiple tasks accurately
  • Must have computer proficiency including use of Microsoft Office, Adobe and internet research tools
  • Must have the ability to type 50 WPM accurately
  • Able to work well with others in a professional manner
  • Able to maintain positive attitude and composure when on calls with customers
  • Able to work independently with little supervision
  • Self-motivated
  • Must be dependable and prompt
  • Possess strong problem-solving skills

Preferred Experience and Skills:

  • Fluent in English and Spanish, verbal and written, is desired
  • Automotive, mechanical or diesel engine knowledge or experience desired

Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This is a company that lives out its values, gives people the freedom to use their own initiative, offers many development opportunities and many exciting projects – all of which awaits you here.