As worldwide experts in filtration, MANN+HUMMEL develop solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of ‘leadership in filtration’. Become part of our team.
Job Description
Role Summary
Customer Service Analyst - HDI
Company: MANN+HUMMEL
Location: Fayetteville, NC
#LI-Onsite
This is a Onsite position to be based in Fayetteville, NC.
The Customer Service Analyst - HDI is responsible for administering all supply chain and operations related processes within the organization
Main Tasks
Manage all tasks and inside sales responsibilities for assigned accounts, to include the following:
- Direct responsibility for understanding and position contributions to the customer Quality scorecards
- Understanding of packaging requirements of our OEM/IF customers and the ability to assist Quality in monitoring and documenting root cause analysis of issues
- Working with sales, customer, and the DC to understand and support customer labeling and packaging requirements
- Ensure compliance with TS16949 within the DC and participation in the IATF annual audit
- First line of support for handling customer requests, inquiries, and issues. Escalating as needed
- Provide assistance and input to sales, manufacturing, logistics and other internal departments for support to the customer
- Troubleshoot problems, internal and external, and maintain documentation. Timely response in reviewing errors and complaints to take appropriate action
- Manage customer portals & tasks inside the portal as assigned
- Manage customer quality scorecards, communicating customer complaints to quality and sales for support as needed
- Full understanding of customer specific requirement adherence and customer issue resolution; supporting internal teams in launching new products and projects for customer
- Ensure NAFTA requirements are met
- Ensure full back-up has training and understanding of all tasks and accounts to properly back-up your position
- Participate in meetings or projects as directed by direct management
Qualifications
REQUIREMENTS:
Education: Bachelor’s degree OR High School diploma with 5+ years expeience
Experience:
- 3+ years in a customer service environment
Required Skills:
- Working knowledge of OEM Manufacturing environment and customers
Preferred Experience:
- Experience supporting a manufacturing and distribution environment
- SAP SD Knowledge
- Project Management experience (Material Launch)
Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects – all of which awaits you here.